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MIcompany is a specialised commercial analytics agency that helps companies deal with two key challenges.

Firstly, MIcompany helps to discover growth opportunities based on granular analysis of customer data. For this we build a granular customer view based on an integrated set of customer data. We apply our standardized discovery diagnostics, and help our clients moving these opportunities to commercial initiatives. Secondly, MIcompany helps to build an in-house capability to leverage ‘analytics’ in the business.  We help our customers with recruitment and development of their analytical talent, build analytical tools that facilitate easy replication of smart analysis, and provide specialised support.

MIcompany’s mission is to deliver sustainable growth through analytics. A mission that is realized through our two service lines:  Discovery and Your Analytics.

‘One of the leading intelligence firms in Europe’ – American market study

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About

Powerful analytical team
MIcompany is led by Marnix Bügel, Martin Heijnsbroek, Edwin Kooge and Natasha Walk. Most of our 35 employees have a background in Econometrics and an outstanding academic record (more than 10 of our employees are graduated cum laude, some twice). The team is supported through strong ties with top academics from the universities of Groningen (Marketing), Rotterdam (Econometrics) and Amsterdam (UVA Science Faculty).

Our people

Marnix is a founding partner and the Managing Director of MIcompany. An international thought leader in the field of Customer Management, he has extensive experience in identifying growth opportunities for the boards of blue chip companies such as Microsoft, KPN, Sanoma and Achmea. He has a Bachelor’s in Mathematics, a Master’s in Computer Science and a PhD in Marketing (2010). read more

About Marnix

Marnix’s passion

Marnix’s real passion is discovering new, surprising growth directions for companies and ensuring that they are enthusiastically presented to their boards.

Marnix’s values

Albert Einstein said: “Everything should be made as simple as possible, but not simpler.” He was right: too much simplicity can kill organisations.

Marnix Enjoys

Looking back after an analytical transformation has begun to deliver results, and to reflect with those involved on the real impact of positive change on individuals and companies.

Martin is convinced that many companies need to dramatically step up their analytical capabilities. “They need to rethink how they develop and excite analytical leaders. They must also try to bottle that magic through investing in analytical methods and tools.” To realize this vision, Martin left McKinsey & Company where had led the Marketing & Sales Practice in the Benelux and the European Customer Lifecycle Management team, to join MIcompany and become a key figure in the “Your Analytics” concept. Martin was awarded an MSC in Econometrics from the Erasmus University Rotterdam and an MBA from INSEAD. During his studies Martin was a Student Assistant at the Tinbergen Institute with Prof. B.M.S van Praag. read more

About Martin

Martin’s passion

Martin enjoys helping companies to see the value of leveraging consumer analytics in their day-to-day business. In fact, the fun of discovering new opportunities and cracking complex problems, all while thinking through how a company must change to capture these opportunities, is what makes him tick. Martin also enjoys coaching MIcompany talent to become valuable and responsible leaders.

Martin’s values

Being realistic and ambitious whilst building long-term partnerships. He tries to stay away from naive and fake oversimplifications on the client’s implementation side, while remaining very ambitious on capturing the full impact potential for them. His experience in transformations has convinced him that, with a multi-year time frame, magic can happen. In fact, it often does!

Martin enjoys

Having fun, for example playing football with his friends on a Thursday evening, being at home with his family (wife, four kids and an American Collie), or having drinks and dinner with friends!

Edwin is one of the founders of MIcompany. Following his Master’s degree in Marketing and Macro Economics from the University of Groningen, he began his career as a data-analyst at Geo-Markprofiel (a supplier of zip codes and household data) and now has more than 20 years’ experience in the field of fact-based marketing. He combines excellent consultancy skills with a hands-on, data-analysis background. He is recognised by his peers as a pragmatic leader in solving complex analytical challenges, especially in the Finance and Telecom markets, something which has led to him being a regular keynote speaker at the ‘Academy of Management of the University Groningen’. read more

About Edwin

His passion

Solving urgent and complex business questions from a quantitative and analytical approach. And with a particular focus on delivering quickly and with a real business impact.

Edwin’s values

True excellence is over-performing on client expectations.

Edwin enjoys

Getting out of the office whenever he can and being with his family while skiing, hiking or skating.

Before co-founding MIcompany, Natasha was Managing Consultant at VODW Marketing. Here she successfully built and led the Marketing Intelligence unit, together with Edwin Kooge and Marnix Bügel. To sustain growth, she launched an applied analytics training programme for junior consultants: the predecessor of today’s MIacademy. Natasha studied Business Economics at Tilburg University and in 1993 started her career as a database analyst at Beute Perreira Van der Kooij (now Acxiom), where her dedication and skills saw her promoted to the management team within two years. read more

About Natasha

Natasha’s passion

Besides her ability to deliver exciting opportunities for growth to clients through successful project leadership, Natasha has a passion for developing analytical talent and building team capability, both for MIcompany and for its clients. In this respect, she leads the MIacademy training programme for marketing intelligence executives, while also coaching them to develop their careers successfully.

Natasha’s values

Ambitious and dedicated to deliver, whilst keeping a calm and clear eye on both the detail and the big picture. As a team player, she inspires both colleagues and clients, and gets a real thrill from helping others to develop their analytical talent.

Natasha enjoys

Simply being with her husband and two kids, whether at home or travelling the world. Socialising with family and friends while enjoying great food and drinks is another big love, as is visiting Nederlands Dans Theater.

Steven is a respected and trusted accountability expert in multi-disciplinary teams for major Dutch and European insurance companies, banks and triple-play telecom operators. Also experienced as a team leader in pure marketing intelligence projects, he is specialised in the field of digital analytics. In 2003 he was awarded a Master’s degree in Business Econometrics. read more

About Steven

Steven’s passion

Steven wants to create a lasting and positive impact in his particular field by moving commercial analytics up to the board room level in a way that will deliver better and more informed decision making.

Steven’s values

Appreciating commercial analytics from a customer perspective and using these insights to create the best product for both the company and customer.

Steven enjoys

Discovering other countries, cultures and natural diversity on backpacking trips around the world.

Simon is an honest team leader and specialist in analytical pricing with a fantastic talent for creating team spirit. He graduated in 2007 in econometrics and since then has been highly successful in identifying many key growth opportunities during various (international) transformation projects in the fields of public transport, insurance, lottery, telecom and the media. Here, his ability to create great enthusiasm and involvement within the project team has also helped to realise many valuable successes for our clients. read more

About Simon

Simon’s passion

Providing considered and impact-making advice that helps companies to achieve their goals and reach a higher level.

Simon’s values

If it’s not right, don’t do it. If it’s not true, don’t say it.

Simon enjoys

Music provides me with great pleasure and I particularly enjoy playing the piano.

Geertje is the Program Manager of the Marketing Intelligence Academy (MIAcademy). She has experience as an analyst and as a team leader of analytical projects for major Dutch triple play telecom operators, insurance companies and online start-ups. During this time she specialized in creating sustainable growth by embedding analytics within an organisation. Now, she is taking the building of this capability to a new level by teaching others how to do so in the MIacademy programme. Her background in Social Psychology, with a specialisation in the quantitative and consumer fields, gives her analytical experience a unique additional dimension. read more

About Geertje

Geertje’s passion

To inspire others into embracing analytics as the path to sustainable growth, both now and in the future.

Her values

“You need an entire life just to know about tomatoes!”Ferran Adrià

Geertje enjoys

Making a set of different ingredients into one, complete, mouth-watering dish for friends. It’s like solving an equation and, at the same time, creating something delicious and great! And when not cooking, she loves any sport associated with snow or water.

Folkert is an enthusiastic and ambitious team leader with extensive experience in analytics for many major Dutch companies in the fields of insurance, transport and telecom. His great talent is combining his analytical skills and business sense in order to provide sound strategic advice to higher management. For example, he made a proposal for the introduction of a new portfolio for a major player in the transport industry, was part of the success of a start-up internet insurer through using analytics, and has created a lot of market interest by developing an ROI model on sponsoring in the Dutch football league. His final thesis about the optimal allocation of surgery time over planned and emergency surgery in a Dutch medical centre, gained him a Master’s degree in Econometrics and Operations Research. read more

About Folkert

Folkert’s passion

Folkert’s mission in life is to find a way to use all the possibilities and information which is being created by the current data-explosion. In his view, getting analytical insights from the huge amount of data now available is the most important capability within companies for realizing sustainable growth. So much so that he wants to make analytics the hottest topic in the boardroom today!

His values

Using analytical insights in such a way that they make an impact and realise the sort of change that helps senior management both to manage better, and to manage their business better.

Folkert Enjoys

The pressure of both proving and improving himself through sporting challenges, such as a running a marathon or cycling the biggest challenge in the French Alpes (La Marmotte).

Wynfrith is an enthusiastic and energetic senior consultant in marketing intelligence. With his unique qualities of persistence, he is a key player where marketing meets finance. A specialist in mobile telecom and assurance, he also has excellent skills in effective visual data communication through enhancing and realising management reports and dashboards. Wynfrith has a Master’s degree in Econometrics, Operations Research and Actuarial Studies (2006), with a Minor in Philosophy. read more

About Wynfrith

Wynfrith’s passion

Using his problem solving abilities to translating business needs into highly beneficial analysis and management dashboards.

His values

Ask questions: ‘A prudent question is one half of wisdom.’ Francis Bacon

Wynfrith enjoys

Cycling and boot camp. He’ll will never throw in the sponge, no matter what!

Ilya is an ambitious and fast-learning consultant who combines analytical strength and IT-affinity. In doing so, he plays a leading role in the field of Analytical Suite Solutions, the main growth trajectory of MIcompany. During his time at MIcompany, Ilya has also gained extensive Marketing Intelligence experience in areas such as telecom, lotteries and travel. In 2008, he obtained a cum laude Master’s degree in Quantitative Marketing (Econometrics). read more

About Ilya

Ilya’s passionIlya really enjoys helping people by finding simple, yet powerful solutions to problems, using the full range of methods and tools available.

Ilya’s values

‘The important thing is not to stop questioning.’ – Albert Einstein.

Ilya enjoys

To dance, to discover other countries or cultures, and to be able to make a change that will help mankind save its weakening environment.

Sven is a team and project leader whose specialism is making valuable connections between finance and marketing. After working in the gas industry for four years, he really feels at home at MIcompany. Over the years he’s built up an extensive portfolio of experience in some challenging business areas such as telecom, media, finance and lotteries. read more

About Sven

Sven’s passion

Creating that special killer insight that makes a project truly stand out and by doing so enabling both organisations and people to grow to a higher level.

Sven’s values

Many things in work will catch your eye, but few will catch your heart! So pursue those, and also, never stop trying to hatch new ideas for creating innovative insights out of existing and new data.

Sven enjoys

Celebrating team successes, both at work and in private situations.

Ton is a responsible, yet free-thinking, marketing intelligence professional who wants to get the best out of his team and himself on every occasion. He loves analysing things, but always with a clear goal in mind, something which enabled him to gain a cum laude Master’s degree in Industrial and Applied Mathematics in 2009 for his innovative work on probabilistic and statistical models. read more

About Ton

Ton’s passion

Ton does not quit until he fully understands what he’s up against! He’s very eager to learn and always looking for new ways to improve himself. And MIcompany is happy to give him many such opportunities to develop himself, something he values very highly.

Ton’s values

‘It is not enough to take steps which may someday lead to a goal; each step must be itself a goal and a step likewise.’ – Goethe

Ton enjoys

The usual stuff: spending time with friends and family, going out, watching movies, playing sports.

Koen has developed a sincere and natural way of working; something our really seem to appreciate. His experience as an entrepreneur helped him create a business acumen which has helped him considerably during work in the fields of insurance and lottery. Koen holds a Master’s degree in Economics (cum laude). read more

About Koen

His passion

Creating a deep understanding of a client’s business drivers and then using them to identify valuable growth opportunities.

His values

Be curious!

Koen enjoys

When he’s not working, Koen loves to watch movies. In fact, he sometimes even makes movies himself.

Tryntsje is analytical, conscientious and efficient. She’s also a great team player. A student of Econometrics in Groningen (2009), she used the opportunity to look at all the possible ways of applying econometric models to marketing situations. For example, in her graduation project, she set up a conjoint study to gain insight into price elasticity in the energy market. During the last year of her study, she already began working for MIcompany and created her first algorithm for KPN. As a consultant she has since made several more matching-algorithms for the financial market. Tryntsje is also a trainer in the MIacademy-programme which gives her great satisfaction and also helps her in her desire to immediately apply new theoretical concepts in practical cases. read more

About Tryntsje

Tryntsje’s passion

First, creating a win-win situation for the companies we work for and their customers. And then share the passion for Marketing Intelligence with anyone who will listen and helping other people become great MI-analysts.

Tryntsje’s values

Tryntsje loves sharing her enthusiasm, respect, love, integrity, knowledge and talents with those around her to both improve the working environment and to make a real difference to both her colleagues and clients.

Tryntsje enjoys

Spending quality time with family and friends, playing sports (volleyball in particular), and especially helping other people.

Abdel is an energetic and driven consultant. Combining his analytical skills with a quick intelligence and sound IT knowledge, he has a reputation for providing solid and practical solutions to complex issues. He is a 2010 graduate in Econometrics and Management Science at the Erasmus University Rotterdam in the field of duration models. read more

About Abdel

Abdel’s passion

Getting a buzz from creating the sort of solid and sustainable analytical solutions that really deliver for his clients.

Abdel’s values

Simplicity. ‘While intelligent people can often simplify the complex, a fool is more likely to complicate the simple.’

Abdel enjoys

Working together with motivating and inspiring people in all situations.

Peter obtained his Master’s degree in Theoretical Physics in 2010 with a thesis about the calculations involved in colliding elementary particles. During his studies, he developed a strong analytical and mathematical background. At MIcompany, he enjoys using his analytical skills to solve marketing intelligence problems and to create business intelligence tools. read more

About Peter

Peter’s passion

Creating advanced tools or solving complex problems that make the lives of our clients much easier.

Peter’s values

“A superior man is modest in his speech, but exceeds in his actions.” Confucius

Peter enjoys

Making music on his keyboard or drum kit and simply having a good time with friends.

Edwin is an ambitious team player and valued for his excellent analytical skills. A quick communicator with a wide range of interests, he uses his broad work experience and sound theoretical background to employ commercial analytics to identify and sustain growth opportunities for clients. Edwin was awarded a Master’s degree in Aerospace Engineering (2009, cum laude) and Econometrics (2011, cum laude). read more

About Edwin

Edwin’s passion

Edwin derives great satisfaction from finding practical solutions to complex problems, preferably of significance to a large public, and with a potential to change the world.

Edwin’s values

“Simple and sound. If you can’t explain it simply, you don’t understand it well enough.”Albert Einstein

Edwin enjoys

Celebrating shared successes and always trying to fully understand how things work and how and why people really make decisions.

An honours graduate in econometrics, Eva has developed into a very skilled analyst. During her career, she has worked on many exciting projects in the public transport, insurance, telecom, FMCG and lottery sectors. Here, her structured way of working has helped her clients to understand complex methods and results, something they all greatly appreciate. And with her fluent communication skills, she manages to bring together all her colleagues on the client side in a way that enables them to reach the planned goals as a real team!read more

About Eva

Eva’s passion

Eva gets a real kick out of combining brains with social skills in a way that brings a client’s performance to a higher level.

Her values

Having clear priorities and structure is the way to come to the best decisions.

Eva enjoys

Music is a fantastic way to relax and have fun. I love singing and playing the guitar.

Laura uses her analytical and creative skills to deliver valuable and fact-based insights for companies. She is an experienced and popular team player as shown by many satisfied customers such as KPN, the Postcodeloterij, Achmea and Randstad. In 2009 she obtained a Master’s degree in Econometrics and Marketing Science. read more

About Laura

Laura’s passion

To make a real impact by finding and delivering those insights that could really help an organisation grow.

Laura’s values

There is a solution to every problem. All you need to do is find it.

Laura enjoys

Experiencing that ‘Eureka-moment’ when finding an out-of-the-box solution to a complex problem. And, for something completely different, hiking on remote tracks in faraway countries.

Maud studied Psychology at the University of Groningen and graduated with a Master’s in June 2011 after finishing her thesis on the topic ‘The influence of regulatory focus on the decision process: Why some people select more original ideas than other people.’ Since then she has completed an HR internship at Young Colfield, a company specialized in Management Traineeships for graduates. She sees an interesting and exciting challenge ahead at MIcompany and, with her hands-on mentality, she wants to be successful in this growing, ambitious company as an Office Manager. read more

About Maud

Maud’s passion

To me a career is a journey. It’s about discovering talents and then developing those talents. I want to get the maximum out of myself and, in doing so, add value to the company.

Maud’s values

‘There is no end to education. It is not that you read a book, pass an examination, and finish with education. The whole of life, from the moment you are born to the moment you die, is a process of learning.’ – Jiddu Krishnamurti

Maud enjoys

Nature! I love to discover places, both here in the Netherlands and abroad. But to me, such an experience is not as beautiful without people to share it with. And I also love doing fantastic sports such as wave surfing, ice skating and rowing.

Patty is an ambitious team player who really enjoys developing her skills. She has a Bachelor’s in Food Science & Nutrition from the Hogeschool van Amsterdam – University of Applied Sciences (2010). After her studies she took the opportunity to travel around South America for 8 months, which she describes as ‘a fantastic experience’. read more

About Patty

Patty’s passion

I like to take part in all of the Academy’s activities and really enjoy being a part of its success!

Patty’s values

“Forget about all the reasons why something may not work. You only need to find one good reason why it will.”Dr. Robert Anthony

Patty enjoys

Travelling around the world, meeting other people and cultures, having quality time with friends and family, reading a book, going for a run or spending time in the kitchen.

As well as being a Personal Assistant to two members of the Management Team, Yentl is also a project assistant at MIcompany. At work, she’s very interested in finance, IT and the website and has just finished a course in Marketing & Communication. She really enjoyed this and continues to keep herself up to date with the latest trends in online media and marketing. read more

About Yentl

Yentl’s passion

Always looking for the best solutions, whether in planning things or in one of my favourite areas. In my opinion nothing is impossible! I’m also know for my creative and strategic view on things and am always trying to come up with original ideas. In my opinion ‘less is more’ has no place during brain storming!

Yent’s values

“It’s kind of fun to do the impossible.”Walt Disney

Yentl enjoys

Exploring the most beautiful places on earth together with the people that mean the most to me. That could be anything from a picnic with friends in the Vondelpark to going on a safari in the Kruger Park with my boyfriend! I also love to play ball!

Myrthe is a dedicated and ambitious team player with an eye for detail and a strong sense for the personal touch within the company. Organising is what inspires her and something that she seizes with both hands. Myrthe is always enthusiastic because of her curious nature and is at the hub of everything that goes on at MIcompany. Myrthe studied International Business and Languages at the HES in Amsterdam (2002). read more

About Myrthe

Her passion

Myrthe is driven to give everyone the maximum support possible through her multifunctional skills. Making the impossible possible: ‘no’ does not exist!

Myrthe’s values

“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.”Charles Darwin

Myrthe enjoys

The culinary world: she loves cooking and dining out. She also enjoys being at home, spending quality time with family and friends, preferably at the dinner table or “al fresco”.

Samantha is the office manager of MIcompany and leads the secretarial team. She is a PA for two of the partners in the Management Team. She studied at Hogeschool Schoevers and has worked for the partners for more than 11 years. read more

About Samantha

Samantha’s passion

Samantha loves being at the heart of the organisation, doing many different things and helping everyone to the best of her abilities. She doesn’t know the meaning of the word “no” and doesn’t rest until a problem is solved. She also likes to keep up to date with everything that’s going on so as to be able to help everyone as much as possible.

Samantha’s values

“Nothing is impossible, the word itself says “I’m possible”!”Audrey Hepburn

Samantha enjoys

I love to have a good time! Whether it’s doing nice things with my family, playing a game with friends in front of an open fire, eating out or going on a winter sports holiday. It’s all about enjoying life.

Our values

Impact
MIcompany creates an impact for companies by identifying significant growth potential. All opportunities identified are presented at board level. In 2011 we identified total opportunities for EBIT growth of more than € 1 billion and presented them in over 100 board meetings (average growth opportunities of  €10 M per meeting).

Sustainability
MIcompany stands for growth, but importantly also for sustainability. We measure our opportunities in terms of revenue and EBIT, but also in terms of the lifetime value we create for our customers. We aim to balance Value created to the Firm (V2F) with Value created to the Customer (V2C). Moreover, we build capabilities within organisations that enable them to monitor value creation and identify opportunities by themselves in the future.

Learning
Creating a learning environment around our assignments is also important to us. We believe in educating our customers to find new growth streams and new capabilities. Therefore, we opened the Marketing Intelligence Academy (MIacademy) within MIcompany. And to make sure that we learn and grow ourselves, we formulate individual and team goals in all our assignments.

Our customers

Our office

Leadership Team

Contact us

Services

MIcompany’s mission is to deliver sustainable growth through analytics. A mission that materializes through our two service lines:  Discovery and Your Analytics.  We believe in partnering with our clients to support them in  discovering new growth opportunities and to build their analytical capabilities (people, tools and deep expertise) to capture these opportunities.

Discovery and Your Analytics: together they make the difference to make you grow.

MIacademy

MIacademy is our very own school for commercial analytics. We educate and train new and existing analysts of our customers. For new analysts that start working for our customers we have a unique three-year training program. This “Rookie Analyst” program consists of a six week initial program, followed by training modules in analytical and behavioural skills -  for one day per month – and a 3 month internship with other participating companies. Our trainers are a unique mix of top practitioners and academics including the partners of MIcompany, Peter Verhoef (Professor of Marketing at the Rijksuniversiteit Groningen (RUG) and Philip-Hans Franses (Professor of Econometrics at the Erasmus Universiteit Rotterdam (EUR)).

Analytical Suite

The Analytical Suite is our workbench to monitor and predict value creation on a monthly basis. Consisting of a large number of standardised metrics and diagnostics, it gives companies unique monthly insights from which opportunities can be derived. The Suite is fed monthly with market and customer data, making it possible to follow value creation at both a individual customer level as well as for specific cohorts over time. The Analytical Suite is used by the boards of blue chip companies to improve the performance of their business units, labels and countries.

Analytical Desk

Companies can subscribe to the Analytical Desk for highly specialized analytical support.  While we believe in building the analytical capabilities of our customers, we see a remaining need to access deep and specialized analytical expertise.  To give you a flavor of what we do in our fast growing and proliferating Analytical Desk, we list some illustrations of where our customers need specialized support:

  • For digital companies we support the development and maintenance of matching and next-product-to-buy algorithms.
  • For our gaming and gambling operators we calculate win-chances for lotteries
  • For our Telco customers we develop and maintain forecasting tools that are based on forecasting the development of the individual customer behavior
  • For many customers we provide support in calculating the ROI of their campaigns.

MIsportscompany

Breakthrough in sports marketing
MIcompany is the market leader when it comes to commercial analytics, and works with Dutch clients such as KPN, Nuon, NS and the Postcodeloterij to achieve sustainable growth through analytics. Thanks to the close partnership between MIcompany and MIsportscompany, we are able to bundle our expertise in the fields of sports marketing, analytics and commercial strategy. This allows us to achieve real breakthroughs in making potential measurable, and in increasing the effects of sports marketing.

Applying reason to sports marketing
MIsportscompany’s mission is to use sports marketing to demonstrably improve companies’ positions in the market. These days, decisions whether or not to use sports marketing are too often founded on irrational reasoning. Quantitative insight into how sponsoring can contribute to marketing and sales goals is lacking in many cases.

To solve this problem, MIsportscompany developed the ‘MIsports ROI model© which is used to calculate the potential impact and the effects of sports marketing on customer value, brands and sales. Thanks to this model and our extensive experience, we are able to provide support to companies to help them use sports marketing effectively.

For more info, visit the website: www.misportscompany.nl

Data integration

Data integration is the first stop in our Discovery journeys with clients.  We are proud that we are fast, pragmatic and skillful in handling terrabytes of data.  We believe that creating an integrated view on the customer is a first step in discovering new fields of opportunities.  Therefore to integrate customer data and enrich with new metrics like customer value and predicted behavior is a necessary and often a very high impact step in the journey to growth.

As a side note, we have no ties with IT companies.  We seldom advice our customers to invest in or implement a new data-mart or customer warehouse solution.  To the opposite, in Discovery journeys we aim to help our clients to use the data better that they have access to, and to fundamentally learn how to uncover opportunities hidden in the seas of data.

 

Opportunity identification

The second stop in our Discovery journey is to discover opportunities for growth.  We apply our business sense, cross-industry experience, and intuition to uncover quick-win opportunities. Believing in methodology and structure, we apply our proprietary diagnostics to uncover even more opportunities.  Managing the feeling of getting overwhelmed, we provide focus for the next year through sizing and ranking new growth opportunities.

To give you a flavor of how we do this, we use five lenses for our diagnostics:

  1. De-averaging.  Understanding at a more granular level the performance and value creation in the customer base (for example understanding the distribution of customer value in a segment or cohort group).  Often we simplify insights by conducting statistical clustering techniques and showing the differences by segment that the customer data reveal.
  2. Value flow development.  Diagnosing the flows in customer base that drive the customer value (for instance inflow, cross-sell, deep-sell, etc.).
  3. ROI calculation.  Estimating the value creation of campaigns, products or channels, recognizing changes in revenues and lifetime, and specific investments.
  4. Value to the Customer.  Understanding how the end-customer perceives a company and the way to deliver their value proposition.  Our proprietary DCPI methodology (see the annual DCPI awards on the NEWS section) combines both the value to the customer and the value to the firm.
  5. Policy assessment.  Making the customer engagement transparent in assessing all policies in their contribution to the financial value of the customer and the value creation to the customer.

Did you know that our Discovery leadership team is the most experienced team in the Netherlands to uncover opportunities?  Challenge us, we often say…

Commercial initiatives

The difference between knowing and doing is often big.  Being driven by impact, we help companies to move opportunities to launching commercial initiatives.  We feel comfortable to handle multiple roles, as long we build on our analytical edge.

For instance, we support transformation programs through our expertise on analytical pricing, marketing ROI, call-center analytics, predictive modeling (e.g. next-product-to-buy algorithms), and campaign optimization.  Often we guide marketing teams by providing raw analytical horse-power and data-mining capabilities.

 

Career

Why start a career in Analytics and what  does MIcompany offer you? Join our lines to find out more..

Join the consumer analytics line

Big data. Do you know what the future looks like?
Every two years the amount of data created and stored in the world doubles. That means that, when it comes to data, we are on an exponential growth curve. As a result, we cannot comprehend what the world will look like a few years from now. Nor can we predict which insights companies will be able to distil from digital data in the near future. What we do know is that industry leaders will continue to jump on this opportunity and invest in their data and analytical capabilities as part of their growth strategy.

Left-brain consumer marketing controls and drives excellence in analytics.
Although data growth is everywhere, digital consumer data is exploding across all industries. Today, fundamental consumer insights increasingly come from crawling and mining the web and from integrating on- and off-line consumer data sources. Moreover, digital trends have created an explosion of IDs which drive marketing to become more targeted and personalised. As a result, industry leaders are investing in a proliferation of new marketing disciplines, and centring these disciplines around excellence in analytics.

The demand for talent in consumer analytics continues to grow
This means that a whole new job category is emerging for analytical talents. Besides using quants in Operations Research and Finance (the traditional industries for talents with a Mathematical and Econometric background) there is now Consumer Analytics.

As digital trends continue to change consumer interaction, commercial functions now need two categories of analytical talents. First, there is a need for analytical experts who are experienced in managing large databases and developing smart analytical tools. Second, there is an increasing shortage of analytical managers who can lead the continuing transformation and really know what they are talking about.

According to McKinsey there will be a shortage of 90,000 people with deep analytical skills in the US by 2018. With regards to analytical management, McKinsey estimates a shortage of more than a million people.

Join our analytical traineeship

We and our business partners are continuously looking for analytical talent.
We ask all analytical talents to consider a career in the exciting, fast developing domain of consumer analytics.

Once you have made that choice, and you have a background that demonstrates a special analytical sparkle, we should meet. Many people ask us what this sparkle is. Regrettably, we don’t have a model for that, but we’re working on it!

Typical candidates have, or will achieve a, Master’s degree in Econometrics, Mathematics, or Physics. However, we look deeper than that and search for passion, talent and achievement in analytics.

Our first chat will be about the best path for you: what career ambitions you have, any particular talents you wish to employ, and things you want to work on. After this we will let you know what route we have in mind. It could be an analyst traineeship at MIcompany, or joining one of the MIacademy partners as a Marketing Intelligence Analyst. Then we’ll keep talking!

Our success comes from our commitment to nurture and grow analytical trainees while developing an exciting work culture.
Our external trainers often comment on the excitement and energy they get from training a group of highly motivated and distinguished analytical talent. But for us it is even more than excitement. People development and retention forms the core of our existence.

Only with a more than 100% commitment to people development and being a great and exciting place to work can we persuade top analytical talent to start their career with a MIcompany Analytics Traineeship.

Young trainees go through an intense three-year program whilst receiving thorough on-the-job coaching. Crucially, trainees have the benefit of full flexibility and control of their own growth path. Either in the Discovery, or in the Your Analytics service line, talents can learn and experiment before specialising in a particular field that suits them.

While we must remain modest, we must be doing something right given the 100% loyalty rate of our cadre of top analytical talent so far.

Join the ride:
30% growth each year! Is this the most exciting ride in the Netherlands?

Keep our promise alive: We have had a 100% loyalty rate over the last five years from more than 25 young hires! Who can beat that?

Keep our team young: 90% of our employees are under 30 and work for senior management in the Netherlands. Age doesn’t matter!

Have fun with us: work in our informal office environment and experience our quarterly (sometimes international) trips.

Join the MIacademy programmes

MIacademy is our training institute that grows junior and senior talent from MIcompany and our MIacademy partners.
The core of our analytics traineeship is the three-year, part-time rookie training programme at MIacademy. Candidates that apply to MIcompany, and those that apply through our MIacademy partners, will realise that there is much, much more to learn before they can contribute to serious business growth.

The MIacademy programme is designed to teach you technical skills to enable you to become a better analyst, interaction skills to become a better advisor, and personal leadership skills to help you enjoy your talents through an exciting career. Moreover, you will become part of a special analytical community that already comprises more than 100 analysts that have graduated from the Academy. The three year programme is unique in its commitment and breadth as it starts with a 6 week, full-time introduction programme and mingles talent from a range of companies with different challenges.

To follow-through on our commitment to people development, this year we are launching our Analytical Leader programme. This two-year programme will be launched in 2012 and will start with a two week advanced training session covering coaching, influencing, presentation and analytical techniques. As in the rookie programme, all our partners will participate in this senior module.

 

Expertise

Around a number of fields MIcompany has built deep knowledge. These specific fields of expertise were derived from a combination of our experience in numerous projects as well as our top level research activities. Four of our seven expertises are described in more depth below. Expertises which are not (yet) described are Customer Based Forecasting, Save Desks and Online Matching.

Loyalty management

LOYALTY MANAGEMENT IS A MICOMPANY EXPERTISE

–IMPORTANCE–

Increasing retention as a growth strategy
Many companies lose more customers than they should. So increasing the retention rate in the customer base can be an important growth strategy. A strategy that also has a sustainable component: a company that manages to retain more of its customers doesn’t have to acquire so many new ones in the future. At MIcompany, we believe it’s possible to reduce churn by 25% or more through a balanced loyalty approach.

–KNOWLEDGE & EXPERIENCE–

MIcompany has unique loyalty knowledge & experience
MIcompany has distilled a loyalty diagnostic approach from our best practice assignments. An approach that can be used to both seize top-down loyalty opportunities and identify bottom-up opportunities to decrease churn. This approach is based unique scientific research from MIcompany. The research concerned the effectiveness of loyalty programs, the drivers for customer loyalty, and the moments in the customer lifecycle when increasing retention is either easy or not. This research resulted in a national best-selling book about Customer Loyalty and a number of internationally published articles. Major findings from the research were that the opportunity to increase retention is dependent on the customer lifecycle stage, and that retention opportunities do arise, especially in the beginning and at the end of the customer lifecycle.

–MICOMPANY APPROACH–

Loyalty Lifecycle Management (LLM)
Our approach is based on the customer lifecycle. Within this cycle we identify the opportunities to increase retention and thereby the average lifetime of customers. We first build a very detailed view of the customer. This enables the project team to apply diagnostics to different stages of the customer lifecycle, for example to all new customers or all customers a year after a marketing campaign. Opportunities are then seized and translated to initiatives. In addition to these initiatives, we will also design the capabilities needed within the organisation to implement the initiatives and sustain a lifecycle management approach.

–BUSINESS CASES & LITERATURE–

Developing Loyalty – Available Publications

  • Sustainable value creation for lotteries with loyalty analytics, MIcompany business case. You can read this article here.
  • Customer intimacy and commitment to relationship with firms in five different sectors: Preliminary evidence, Scientific lead article in JRCS Q3 2011. Ask more information here.
  • A comparison of Customer Commitment in Five Sector using the Psychological Investment Model, Scientific lead article in JRM Q1 2010. Ask more information here.
  • The application of psychological theories for an improved understanding of customer relationships, PHD Thesis 2010. Order your free copy here.
  • Klantenloyaliteit over ongelijke behandeling in het digitale tijdperk, Dutch best selling management book. Buy your copy here.

 

Customer based pricing

CUSTOMER-BASED PRICING: OPTIMISING A PRODUCT PORTFOLIO

–IMPORTANCE–

Pricing is the most important marketing “P”. But we need customer insights to leverage its full potential
Pricing is a very powerful tool that can influence revenues immediately. Having a good pricing strategy allows a company to grow its profits while maintaining, or even increasing, customer satisfaction. But for many companies, executing top-level pricing is a difficult art, and for various reasons, their pricing strategy often leaves room for improvement.

–KNOWLEDGE & EXPERIENCE–

Extensive pricing experience based on customer insights
At MIcompany, we believe that developing a customer-based pricing strategy is a key growth opportunity for any company. Over the years, we have gathered extensive knowledge about pricing based on customer insights and have had a critical role in several pricing projects. By analysing customer behaviour and customer lifetime value for different clients, the discrepancies between price level and customer risk can be revealed, thus creating significant growth opportunities.

Important results include changing the discount levels for sales channels, creating a customer-value based offer matrix for inbound retention, and changing the price strategy for identified, loss-making customer segments. On a larger scale, MIcompany has helped a customer by introducing a new product portfolio according to their needs-based segmentation. Along with a detailed migration strategy, this increased revenues while maintaining the current level of customer satisfaction.

–MICOMPANY APPROACH–

Customer-based pricing
Combining best practices on pricing, MIcompany has developed a unique data-driven approach to pricing called “customer-based pricing”. This approach is based on placing products in the market that match customer needs, at a price level that optimises both profit and customer satisfaction.

Based on elasticity modelling and market research, a detailed customer view provides information on the most important price dimensions. So for those customer segments with distinctive needs, the effect of changing existing products or adding new products can be calculated.

MIcompany’s approach is unique because the customer’s needs segments can be identified in the clients’ customer database. Customer-based pricing allows companies to make a fact-based decision on pricing and at the same time to have the practical means to implement and follow the effects at customer level.

–BUSINESS CASE & LITERATURE–

Customer-based pricing publications from MIcompany

  • Customer-based pricing intelligence enables the successful introduction of a new product portfolio for the NS (Dutch Railways), MIcompany business case.

Digital Analytics

DIGITAL CUSTOMER ANALYTICS IS A MICOMPANY EXPERTISE

–IMPORTANCE–

Recent digital trends have created an explosion of data that enables companies to gain better insights into, and personalise the interaction with, their customers.

1. Every two years, the amount of data worldwide doubles and more information is continuously becoming available on the web. Utilising big data to its full extent is probably the greatest digital and analytical challenge of the coming decennia.

2. More contact identification options create greater customer personalisation opportunities. However, there are various limitations, both legally and with regard to customer privacy expectations.

–KNOWLEDGE & EXPERIENCE–

Our proposition: MIcompany uses its digital customer-analytics expertise to support its clients in creating growth. Firstly, we focus on distilling strategic customer insights from the huge amount of online data sources. Secondly, we support companies in better managing the personalisation of their customer interaction (while respecting customer privacy expectations).

–MICOMPANY APPROACH–

1. Our approach starts with a top down diagnostic of various online data sources that reveals new insights for consumer strategies. For instance, we:

  • derive consumer experience insights from social sentiment analytics.
  • integrate web statistics with consumer databases to derive the highest value creation opportunities.
  • diagnose online and multichannel conversion funnels in relation to competition and traditional off-line funnels.

2. We then follow this up by changing consumer strategies, often kick-starting these strategies through to implementation. For instance, we specialise in sophisticated matching algorithms, derive critical online KPI’s that require business steering, predict what products consumers are interested in, and identify funnel conversion opportunities that generate the highest ROI.

–BUSINESS CASE & LITERATURE–

  • Worldwide growth through online analytics, MIcompany business case. You can read this article here.
  • Kaushik, A. (2009). Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity.
  • Sterne, J. (2009). Social Media Metrics: How to Measure and Optimize Your Marketing Investment.
  • May, T.A. (2009). The New Know: Innovation Powered by Analytics.
  • Brennan, J.E. (2010). The Future of Analytics: the trends, the implications, and who will lead.

Sportsmarketing

SPORTS MARKETING IS A MICOMPANY EXPERTISE

–IMPORTANCE–

Maximising the full potential of sports marketing investments
Many decisions about sports marketing are still made without the proper quantitative reasoning. And for some companies, it is often not clear exactly how sports marketing contributes to their marketing- and sales objectives. As a result, sports marketing opportunities are not used to their full potential. But by measuring the ROI of sports marketing, and managing the sponsorship based on business value, more leverage can be created around the investments in sponsorship contracts and sponsorship activation.

–KNOWLEDGE & EXPERIENCE–

Combining scientific research with commercial analytics to measure the ROI of sports marketing
MIsportscompany uses proven scientific research to determine how sports marketing creates value for a customer and how this generates value for an organisation. Combined with a broad experience of sports organisations, developing business strategies and our extensive expertise in commercial analytics, we can then calculate the effects and future potential of sports marketing on customer value, brand equity and sales value.

–MISPORTSCOMPANY APPROACH–

MIsports ROI model
Our approach is based on the MIsports ROI model. This is determined by three key elements:

  • the value drivers of sports marketing as determined by scientific research
  • the customer value model
  • the commercial objectives and value drivers of the customer’s company

These three elements enable us to develop a company-specific ROI model which provides insights into the current effects of sports marketing, and even more importantly, into the biggest opportunities for increasing value in the future. Using the model gives a clear focus for executing the sports marketing strategy. It also provides in-depth insights to help determine and negotiate the sponsorship rights which will contribute the most value for the company.

–BUSINESS CASE & LITERATURE–

Sports marketing publications

Cases

MIcompany works for the board of blue chip companies in Europe. For these companies we identify significant growth opportunities and build analytical capabilities. Below are some examples presented.

Goede Doelen Loterijen

SUSTAINABLE VALUE CREATION FOR LOTTERIES THROUGH LOYALTY ANALYTICS

–BUSINESS CHALLENGE–

How to create a sustainable reduction in churn?
The Nationale Postcode Loterij, the BankGiro Loterij and the Vriendenloterij are three of the five major lotteries in the Netherlands. These three lotteries are managed by the holding company Novamedia and were facing similar challenges in the market. The acquisition of new tickets was levelling off and customer churn was rising.
The question to MIcompany was: can you help reduce the level of customer churn?

–MICOMPANY SOLUTION–

Development and execution of an approach based on utilising deeper insights from customer data

  1. We developed a detailed view of the customer and built an analysis database based on more than ten customer data sources and 27 months’ of customer behaviour.
  2. Based on the analysis database, we formulated insights to understand the churn. We then created improvement hypotheses and distilled more than one hundred valuable insights about the rise and development of customer churn during the customer lifecycle.
  3. Next, we translated these insights into opportunities to significantly reduce churn. The opportunities identified were both tactical and strategic. They amounted to potential revenue savings of € 25 M in the first year and over € 100 M in the fourth year after implementation.
  4. We also designed initiatives to capture the potential. The detailed co-design and planning of 10 key initiatives with the marketing team enabled our client to manage the program in the implementation phase.

–RESULTS–

Revenue impact beyond expectations
In the first year after implementation, savings of € 50 M were realised from only part of the initiatives, double the initial expectation. Our client also created a new analytics department to determine structural insights to support the business. The project database and the critical analyses from the analysis library were institutionalised through MIcompany’s Analytical Suite. This is now the client’s central capability providing analytical insights to manage the business. The project was also rolled-out to the postal code lotteries in the United Kingdom and Sweden.

–FEEDBACK FROM CLIENT–

  • “Collaboration and partnership approach with MIcompany delivers real impact!”
  • “This was the best project within the Novamedia Group in the last five years.” Frank Leeman, founder and member of the executive board of Novamedia
  • “MIcompany worked as one team with our organisation and in fact over-delivered on their promises!” Stephanie Henderson, manager Customer Loyalty
  • “Without MIcompany we would never have had our current position. In these times you need a guide and I am incredibly glad we selected MIcompany.” Jeroen van der Meulen, manager Database Marketing

NIVEA

NIVEA for Men is a partner of the Eredivisie (the Dutch Premier League) for the next three years. Based on a state-of-the-art method to the ROI of sports the decision had been made how and to proceed further sponsorship. Ellen van Lemmen, manager Communications & Marketing services Beiersdorf, and Alexander Hamilton, Brand Manager NIVEA for Men, and Jeroen Boesmans, Founding partner MIsportscompany, will give us a look behind the scenes of sports marketing en the research. Click on the article to read more!

 

Microsoft

WORLDWIDE GROWTH THROUGH ONLINE ANALYTICS

–BUSINESS CHALLENGE–

Finding a way back to growth
In 2007, Microsoft Messenger had 5.6 million monthly active users. This resulted in the # 1 position for Share of Internet (10.2% share) – measured across all sites in the Netherlands. In other words: the average Internet user was using Messenger for more than 10% of his time online. However, the number of Internet users of Messenger was stable and had not grown for more than a year. The question to MIcompany was: How can we initiate a new growth wave in users and boost our Share of Internet?

–MICOMPANY SOLUTION–

Use online customer data to discover new and deeper insights

  1. We first built a database of Messenger usage over a period of one year (10 Giga Byte).
  2.  Through our structured online diagnostics, we then mined this data and formulated critical insights into the users’ behaviour.
  3. Among other things, the insights uncovered new areas for growth such as:
  1. Although the 5.6 million active monthly users looked like a stable customer base, major customer flows were hidden in this base.
  2. In 2007, 30% of all users were new. New customers that stayed, showed a quick adoption pattern of the Messenger services. They conducted 90% of the sessions of an average user within two months. However, of the new user base, 50% was no longer active after six months.
  3. Prediction modelling revealed that one of the most important predictors of churn and a high level of usage was the growth in the number of buddies (contacts) of a user.
  4. These dynamics were verified in three other countries (Norway, United Kingdom and Italy) and therefore suggested global implications for managing the Messenger business.

–RESULTS–

Major initiatives developed and rolled-out internationally
After verification in other countries, and based on our insights, major Messenger services and initiatives were developed. These were piloted in the Netherlands and then rolled-out internationally. These included: buddy finder – a service helping to find (new) contacts and an online welcome program to reduce churn in the first six months.
After implementing the initiatives, the number of active users increased to more than six million and in December 2008 the Share of Internet increased from 10.2% to 13.5%.

–FEEDBACK FROM CLIENT–

“Impact created by MIcompany in the Netherlands noticed at global executive level”

  • “This is really great stuff that your team produced. Let’s see how well we can reproduce it on a mass scale for other markets.” Ben Day, Director at Microsoft head office in Seattle
  • “Can you also crunch the databases in the UK, Norway and Italy to come up with the same terrific insights as in the Netherlands?” Brian Groth, EMEA Director Microsoft Windows Live

Research

MIcompany’s main clients are companies, but MIcompany also cooperates intensively with leading professors and universities around the world to build up knowledge within the field of commercial analytics. Within the Netherlands, MIcompany has a strong link with the University of Groningen (Professor Peter Verhoef, Marketing) and with the Erasmus University Rotterdam (Professor Philip-Hans Franses, Econometrics). In addition, scientific articles were published in collaboration with Ruth Bolton (Marketing Science Institute, USA), Barak Libai (Tel Aviv University) and Andrew Stephen (INSEAD). Furthermore, Marnix Bügel is one of the participants in the leading think tank on Customer Management, together with Werner Reinartz (University of Cologne/INSEAD), Katherine Lemon (Boston College/Harvard Business School), Rajesh Chandy (London Business School) and V. Kumar (Georgia State University).

Three research themes have MIcompany’s special attention:
- Customer Experience Modeling (DCPI)
- Customer Engagement Value Modeling (CEV)
- The Psychology of Customer Retention

Customer Experience Modeling

Together with the University of Groningen (i.e. Professor Peter Verhoef and Dr Thorsten Wiesel), MIcompany developed a composite metric to measure the customer performance of companies. This metric consists of several submetrics including Relationship Equity, Brand Equity, Retention and NPS. These submetrics are divided into two major dimensions: the Value companies create for their Customers (V2C) and the resulting Value that companies create for themselves (V2F).  This new metric is called the Dutch Customer Performance Index (DCPI) and is used to measure the performance of the one hundred biggest service companies in the Netherlands. Recent research has indicated that the DCPI is a strong predictor of a company’s future revenue and market share. These predictions turn out to be far more accurate than the predictions of single metrics such as Customer Satisfactionand Net Promoter Score (NPS).

Most important articles
DCPI 2011, Tijdschrift voor Marketing
Klantprestaties bij de Nederlandse banken 2011, Economische Statistische Berichten

Customer Engagement Value Modeling

The Customer Lifetime Value (CLV) metric has provided companies the opportunity to measure value creation and broaden their focus  from a one-time sales focus to developing sustainable customer relationships. The rise of the internet has shown that the value generated by customers is even higher than the sum of a company’s future cash flow. Customers also generate significant positive or negative value by how they talk about companies. This may result in new customers and sales or a loss of customers and sales. The value that arises from from referrals is called Customer Influence Value (CIV), which is added to the CLV of customer results to form the new metric Customer Engagement Value (CEV). Research conducted by V. Kumar illustrates that not taking this value into account may result in seriously overestimating or underestimating the total customers value. Important questions in science and marketing practice include 1) what this value; and 2) how can it be measured. MIcompany actively aims to resolve these issues. For instance, scientific research at Dutch telecom operator Hi – of which MIcompany was coinitiator – has shown that referrals have a significant impact on smart phones. However, the value of these referrals is not driven by the scope of the customers network but by the number of close friends within that network.

Articles
Scientific articles written by MIcompany about the calculation of CEV can be requested by e-mail: info@micompany.nl

The Psychology of Customer Retention

Increasing customer retention can be an important growth strategy for companies. In order to develop effective growth strategies, MIcompany conducted extensive research on the rise and development of customer retention. This research revealed important findings, including the fact that the biggest opportunities to create customer retention occur in the beginning and at the end of the customer lifecycle. Furthermore, we found that, under certain circumstances, the Corporate Social Responsibility of the firm (CSRf) can positively influence retention, and that Customer Satisfaction is only one of the driving forces behind loyalty. Our findings were incorporated in Marnix Bügel’s thesis and in a large stream of other scientific and popular publications.

Thesis and scientific articles
The thesis and/or scientific articles can be requested from MIcompany by sending an e-mail to info@micompany.nl.

Press coverage
NRC interview Marnix Bügel
NRC Next interview Marnix Bügel

Praise for the research

“This dissertation makes a solid and significant contribution to marketing theory and practice.”
- Prof Dr Katherina Lemon, Boston College/Harvard Business School and co-author of the bestseller Driving Customer Equity, with Valarie Zeithaml and Ronald Rust

“This dissertation has a huge added value because theory is linked to practice which results in really relevant recommendations.”
- Prof Dr Abraham Buunk, Royal Netherlands Academy of Arts and Sciences and University of Groningen

“Important theoretical and practical suggestions to increase customer retention.”
- Judges’ report for the nomination of research for the 2009 MOA science prize

“An important contribution to our scientific knowledge of customer relationships and the possibilities to apply psychological theories to understand these relationships.”
- Prof Dr Peter Verhoef, marketing department head at the University of Groningen

“This dissertation reveals new insights through the application of psychological theories in the field of marketing.
- Prof Dr Philip Hans Franses, Econometrics department head at the University of Rotterdam

News

What’s new? MIcompany posts all of her interesting news items here.

nieuwe websiteWe are proud to launch our new website 21 Dec 2011

nieuwe website

Welcome to our new website!!

Some of you will have suggestions for refining our website; we want you to know that we are still in Beta phase and welcome any suggestions for improvement.

If you have the energy to share your feedback with us, then email your input to: info@micompany.nl

Customer-performance-awards-2012DCPI 2 february 2012 21 Dec 2011

Customer-performance-awards-2012

How well do the 100 largest service providers score when it comes to customer performance? Who will be nominated this year? Will the top three positions once again be occupied by Ikea, Bol.com and Univé? Which companies have improved their performance compared to last year? Where does your company stand when it comes to the competition? These and other questions will be answered during the third Customer Performance Awards ceremony on Tuesday, 2 February 2012.

Buy tickets? www.rug.nl/feb/cic
For more info visit: www.dcpi.nl
Or: +31 (0)50 – 363 7065 / cic@rug.nl
Tickets price: €495,- per person

CardThe making of... MIcompany Christmas Card 2011 21 Dec 2011

Card

Watch and enjoy the making of our special christmas card this year!